Support

The Support-related section offers a variety of reports providing detailed analytics on support ticket management, client interactions, and team performance metrics.

Tickets By Priority

Statistics on the created tickets with division on their priority in the system.

Tickets By Product

Statistics on the created tickets with clearly indicated product that is assigned to the support ticket.

Average Client Response Time Per Product

Average time a client needed to respond to your answer, calculated per single product.

Closed Tickets Per Admin

Number of tickets a single administrator may close within a selected time frame.

Average Response Time Per Admin

Statistics on the average time that an administrator usually needed to respond to a ticket in general.

Average 1st Response Time Per Admin

Statistics on the average response time a single administrator needed to prepare the first answer to a ticket.